How people are using AI to take action, not just answer questions
Most people use AI the same way they use a search engine: ask a question, get an answer, go do the thing yourself.
A growing group is doing something different. They're connecting AI directly to the tools where their work lives: email, project management, CRMs, meeting notes. And asking it to act, not just respond.
We analyzed thousands of real tool call interactions from people who have connected AI assistants to their work apps. Not survey responses. Not demos. Actual logs showing which tools were called, how many times, and in what combinations. We combined that with user interviews to understand the why behind the patterns.
Here's what agentic AI actually looks like in practice.
The most common thing people do is clear their inbox
What most users do first is hand their inbox to AI and say: deal with this.
Not "read my email." Deal with it. Label, archive, surface what matters, ignore the rest.
The tool call data shows move_to_trash_email, modify_email, and list_emails running at high volume. Inbox management accounts for more tool calls than any other workflow in our data and shows up across roughly 1 in 5 active users.
Give it a try with this sample prompt:
"Use Venn to go through all my unread emails from this week, flag what actually needs a response, and archive the rest."
What makes this work isn't the AI's intelligence. It's the direct API access. Claude isn't reading your inbox through a browser. It's making calls to Gmail directly, which means it can process hundreds of emails in the time it would take you to open ten.
People are using it to prep for meetings and calls
Before a meeting, there's a version of prep that involves opening five tabs and trying to remember what you discussed six months ago. Several users have replaced that with one prompt.
The most vivid example: a Chief Product Officer searched Gmail, Slack, and Notion simultaneously for everything related to a job candidate before an interview. He found the resume, prior correspondence, and notes, built a full Notion prep page, and did it all in one conversation.
Give it a try with this sample prompt:
"Use Venn to search my Gmail, Slack, and Notion for everything about [person or topic], summarize what you find, and save it as a new Notion page."
This works because Venn lets AI pull context from multiple apps in a single conversation. The AI isn't switching tabs. It's calling Gmail, then Slack, then Notion, then writing back to Notion, all without you doing anything except describing what you need.
Meeting notes are becoming tasks automatically
Users are using Venn to turn meeting notes into structured project tasks, not one at a time, but in batches. The tool call data shows asana_create_task running alongside set_parent_for_task and update_task, which means these aren't flat to-do items. They're properly structured with subtasks, sections, and dependencies.
Give it a try with this sample prompt:
"Use Venn to create Asana tasks from these meeting notes: [paste notes]."
Post-call admin is collapsing into one prompt
A demand generation consultant connected Fireflies, HubSpot, Asana, and Google Sheets to Venn. After a client call, a single conversation retrieves the transcript, updates the deal in HubSpot, creates follow-up tasks in Asana, and logs the call to a pipeline tracker in Sheets.
What used to require opening four apps after every call now happens in one conversation.
Give it a try with this sample prompt:
""Use Venn to get the transcript from my last Fireflies meeting, update the deal in HubSpot, create follow-up tasks in Asana, and log the call in my pipeline tracker in Google Sheets."
This works with any meeting notes tool: Fireflies, Otter, Fathom, or even a Zoom transcript. What's notable isn't the individual steps. It's that they happen in sequence, in one conversation, across four tools, without switching apps between them.
Some people are running multiple organizations from one AI conversation
Early users asked for the ability to connect multiple labeled instances of the same app, one Gmail per client, one Slack per workspace, so they could work across all of them at once. It's become one of the more distinctive patterns in our user base.
A media sales executive has connected multiple inboxes across the organizations he works with and queries all of them in a single conversation. A PR consultant uses multiple labeled calendar instances across client organizations, combined with Slack, to stay on top of scheduling and prep for meetings across every company he's working with.
Venn supports this because each connector is labeled independently. The AI knows which Gmail is which, which calendar belongs to which client, and can query all of them in the same conversation.
The part that actually surprised us: the scale
When we looked at the data, the thing that stood out wasn't which workflows people were running. It was how intensively some of them were running them.
Some users have processed thousands of emails in focused cleanup sessions. Others have built hundreds of structured project tasks from meeting notes, not by creating them one at a time, but in batches from planning conversations. The pattern we kept seeing wasn't "people are using AI a little more." It was "people found something that works and went all in."
What this tells us
The workflows that stuck weren't the most complex ones. They were the ones people were already doing manually every day that felt just tedious enough to hand off: clearing a backlog, capturing a meeting, updating records, prepping for a call.
A few things make this possible with Venn specifically. It works across Claude, ChatGPT, and other AI tools, so you're not locked into one model. It supports multiple labeled instances of the same app, so consultants and operators working across organizations can query all of them in one conversation.
If you haven't connected your second app yet, any of the prompts above are a good place to start.
